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Frequently asked questions

The aim of kopiererwelt is to make the purchase of a new copier as easy and pleasant as possible for our customers. For this very reason, and to make the purchase of your desired appliance a little easier, we have listed some of the most frequently asked questions for you below and answered them in detail:

Why are the devices so cheap?

As a Canon dealer, we have access to a nationwide pool of copiers from lease returns and exhibition machines. We also purchase inexpensive spare parts from discontinued series and surplus stock. We would also like our customers to benefit from this purchasing advantage. That’s why you can get our as-new copiers at a discount of 50-80% compared to the new price. You can be sure that you will only incur costs where it makes sense or is unavoidable for you – that is our motto and you can rely on it.

How old are the copiers?

The devices that you can obtain from kopiererwelt are generally devices from the current new series. With these appliances you can expect a reduction of 50-80%. A large number of copiers that you can purchase from kopiererwelt originate from premature contract terminations such as insolvencies or lease redemptions. As these contracts usually have a term of between 12 and 36 months, they generally also include a maintenance contract. In concrete terms, this means that you are purchasing a copier that is maintained in a similar way to a car. In addition, all appliances are completely overhauled in our technical center in accordance with the manufacturer’s specifications. This means that you receive all our appliances in perfect condition.

Do you still prefer a new device? Of course, we also offer various new appliances from all common manufacturers. Whether CANON, RICOH, DEVELOP or XEROX, at kopiererwelt you will receive the device that meets your wishes and expectations.

What "Lebenserwartung%do the copying systems still have?

The manufacturers envisage a monthly copy volume of approx. 20,000 copies for a medium capacity copying system. This roughly corresponds to a durability of these devices of up to 1.2 million copies over a period of 5 years. The office copiers from kopierwelt have average counter readings of 5,000 pages for demo devices up to 60,000 pages and mostly come from ongoing maintenance contracts. In our own DEKRA-certified technical center, all appliances are overhauled in accordance with the manufacturer’s specifications and undergo a thorough quality and final inspection before dispatch.

What advantages do I have as a customer?

We work with DEKRA-certified quality in our own technical center. This is why we are able to offer you a 12-month warranty on all our appliances. Furthermore, thanks to our nationwide delivery service, you will receive your device directly from us.

This means that you do not have to deal with other providers at any time. Our technicians will also take care of the installation and other services, such as instructing your employees in the operation of the new copying system on site. Kopiererwelt would like to make the purchase of your new copying system as easy and pleasant as possible. For this reason, we naturally also offer all standard financing concepts.

This enables our customers to choose the option that is most convenient for them. In addition to our full service contract, which corresponds to an all-round carefree package and the option of freely combining different services, we also offer a light service contract, which our customers can obtain for as little as €3.99 per month. This enables us to respond individually to your specific needs – also with regard to our service – and create a suitable offer for you.

Do new appliances help to protect or even improve the environment?

As the market leader for as-new copying systems, environmental protection is an extremely important and actively pursued topic for us. In our DEKRA-certified technical center, all appliances are completely dismantled, all assemblies are thoroughly inspected and defective parts are replaced.

The replaced parts are recycled in accordance with regulations and in an environmentally friendly manner. With our own 1,000 m² photovoltaic system, we are able to produce a quarter more energy than we need and consume for all our work processes. This means we are currently avoiding more than 74 tons of CO² per year. In addition, the reuse of the systems conserves valuable raw materials that are required for the production of the copying systems, for example. In addition, pollutants that are produced during transportation from overseas are not generated in the first place. In this way, we as a company are trying to come closer to our desire for a green copier step by step.

By choosing a device from kopiererwelt, you are consciously opting for an economically and ecologically sensible and sustainable alternative!

Do you also offer service and consumables?

We guarantee that you will receive at least one year’s warranty for the devices purchased from us. 5 years after purchase of all spare parts and consumables. With our own nationwide delivery service – including instruction and handover of the devices on site – you are always on the safe side during the initial installation of your device. If, contrary to expectations, something does not work, simply contact us and we will take care of the rest. Use one of the many different options such as our service portal, the SOS Manager or our free service number. The corresponding service process will of course be initiated immediately. Our service and technical team is highly efficient, trained and certified and is always on hand to provide you with advice and assistance as quickly as possible.

Do you attach particular importance to having a direct local partner?

If you prefer a direct local partner, this is of course no problem either – we cooperate nationwide with high-performance service partners who will provide you with competent and professional support in all copier matters.

What is the difference between a reconditioned, certified used device with a warranty and a new device?

With both devices you will only copy, scan and print and neither will generate more revenue for you. The most important difference, however, is that a used appliance in mint condition costs only a fraction of what you would have to pay for a comparable new appliance.

In addition, the purchase of a reconditioned and certified used appliance that is as good as new saves important resources and thus protects the environment in the long term. So if you want to help protect our environment by saving resources, such as those used for overseas transportation, then choose one of our appliances.